Care Plan Subscription Cancellation Policy
• Your care plan renews automatically at [$19.99] every [month] until you cancel.
• Cancel yourself online in under a minute. No fee, no minimum, no phone call.
• Cancel at least [48] hours before your renewal date to stop the next charge.
• We email you [3] days before every charge.
Cancel any time at trymodernhearing.com/account
1. What you signed up for
The [ALL-IN Hearing Care Plan] is a recurring membership, not a one-time purchase. We charge [$19.99] every [month] to the card on file, plus any applicable tax, and the plan continues until you cancel.
Charges appear on your statement as SP Modern Hearing. If we ever change the price, we will email you at least [30] days beforehand so you can cancel first.
2. How you enrolled
The care plan is offered after your hearing aid order is complete, on a separate post-purchase page. It is optional, never added automatically, and declining it does not affect the order you already placed.
Before you accepted, that page showed the price, the billing frequency, that it renews until cancelled, and the date of your first renewal. Enrolling required actively clicking [Yes, add this to my order], with a decline option of equal prominence beside it.
Because you enrolled after checkout, the plan bills to the card you already authorized and arrives as a separate charge with its own confirmation email — not as part of your hearing aid purchase.
We keep a timestamped record of every enrollment: order number, email, IP address, time of acceptance, and the exact terms shown on screen. Available on request.
3. How to cancel
Cancel any time. No approval needed from us, no reason needed from you, no fee, no minimum number of payments.
Cancel it yourself — 24/7, about a minute
1. Go to trymodernhearing.com/account, or click Manage Subscription in any email about your plan.
2. Enter your email. We send a one-time code — no password needed.
3. Open your care plan and select Cancel subscription.
4. Confirm. A cancellation email arrives immediately. Keep it — it is your proof.
You may be asked why you are cancelling. It is optional and you can skip it.
Or ask us and we will do it
Email support@trymodernhearing.com or call +1 848 208 7427. Include your order number or the email on the plan. We cancel within [24] hours and email you confirmation.
Timing. Cancel at least [48] hours before your renewal date to stop the next charge. A charge already taken can still be refunded — see Section 4.
After you cancel: no further charges, plan benefits end, and you can reactivate any time from the same page at the then-current price.
4. Refunds
• Charged by mistake? Tell us within [7] days and we refund it in full.
• Just renewed and you meant to cancel? Contact us within [24] hours for a full refund.
• Refunds go back to your original card and usually land in [5–10] business days.
Hearing aid returns are covered separately by our Refund Policy at trymodernhearing.com/pages/refund-policy.
5. If a payment fails
We email you and retry the payment up to 3 times, once per day. Update your card any time during that window from your account. If it still fails, the plan cancels automatically and we stop trying.
6. Before you call your bank
See a charge from SP Modern Hearing you do not recognise? Email us first at
support@trymodernhearing.com. We sort out most billing questions within [24] hours and can refund far faster than a bank dispute, which takes [45–90] days and locks the charge while it runs.
If a dispute is filed, we provide the card network with the original order, your timestamped enrollment record, every renewal reminder and confirmation sent, portal activity logs, and the full support history.
7. Contact us
Modern Hearing LLC
support@trymodernhearing.com
tel: +1 848 208 7427
[Monday–Friday, 9:00am–5:00pm ET] · we reply within [24] hours